Mercer expands its global reach & offerings with digital focus groups at scale

When you're recognized worldwide as the premier consulting firm in the HR marketplace, the bar for innovation is high. Mercer holds that reputation among peers, competitors, and industry publications alike—but staying at the top means constantly rethinking what's possible. Here's how Mercer partnered with Remesh to move beyond employee engagement and capture the full employee experience at scale.

The Challenge

Mercer wanted to surpass the industry standard of consulting firms that act only as employee engagement specialists. The goal was ambitious: not just to engage employees, but to analyze them—internally and on behalf of end-clients—across the full breadth of their experience at work.

That meant expanding services to tap into the entire employee experience lifecycle, a goal directly aligned with Mercer's mission to lead the industry. At the same time, Mercer set out to grow its volume of client contracts and cement its position as a powerhouse of thought leadership and expertise in the power of people.

The Solution

Previous solutions simply weren't equipped to tackle the full width and length of the employee experience single-handedly. By adopting Remesh, Mercer was able to diversify its product offerings and deliver value to clients throughout the entire employee life cycle.

As an intuitive, fast, and agile platform, Remesh also caught the attention of clients who were new to the concept of online focus groups and mixed methodologies. It was easy to deploy and scale, which meant a seamless experience for clients regardless of their comfort level with the technology.

Just as important, Remesh addressed the people side of the business. Amid growing pressure to understand who employees really are and to ensure diversity at every level of an organization, Remesh allowed Mercer to follow through on its employee-driven mission of making a difference in people's lives. That kind of sense-making and deep listening proves especially valuable—and profitable—when in-person focus groups aren't an option.

The Results

Incorporating Remesh into its employee life cycle toolkit drove direct business outcomes for Mercer, most notably a 2x increase in focus group sales year over year.

The platform proved so popular with clients that Mercer expanded its Remesh subscription four months ahead of the original end date—solidifying Remesh not just as a research platform, but as an enterprise solution.

A key benefit of the annual subscription was the dynamic support from Remesh's Customer Success team. Working across multiple time zones, the CS team ensured Mercer was ready to sell successfully within one month of onboarding. They also trained new users into super users, building the endurance and autonomy of Mercer's consultants and stakeholders—a truly agile transformation of Mercer's own workforce.

The Wins at a Glance

• Increased access to agile methodology
• More meaningful employee feedback
• Quick time to data

About Mercer

Mercer is recognized globally as the premier consulting firm in the HR marketplace, celebrated by peers, competitors, and industry publications for its prestigious position in the market.

Company snapshot: 2019 Revenue of USD $1.6 Billion · 230+ Remesh Sessions · 19,000+ Participants · Remesh customer since 2016.